🤝 Customer Service
At Katutubo Shop, we are deeply grateful for every customer who chooses to support our mission — preserving Filipino culture and empowering local farmers, artisans, and producers.
As a small, community-driven business, we strive to provide quality service and authentic products with care and integrity. Our customer service approach is built on mutual respect, honesty, and understanding.
💬 How We Serve You
We are committed to:
- Responding to inquiries with professionalism and courtesy.
- Doing our utmost best to resolve any issues or concerns.
- Delivering products that reflect the true craftsmanship and quality of our local partners.
- Communicating transparently about delays or challenges, especially during peak seasons or force majeure events.
🧡 A Gentle Reminder
We kindly ask all customers to be patient and understanding, especially when:
- We experience delays due to weather, transport, or rural production limitations.
- Our products are handcrafted or harvested, which takes time and care.
- We face unexpected circumstances outside of our control.
- As a small company working directly with authentic, small-scale Filipino producers, we are not always able to match the speed and scale of large commercial brands — but we make up for it in heart, heritage, and honesty.
🚫 Zero Tolerance for Abuse
We maintain a strict policy against verbal abuse, harassment, or unreasonable demands.
We reserve the right to refuse service to customers who display inappropriate or disrespectful behavior toward our team or partners.
📬 Need Help?
If you have a question or concern, please reach out to us through:
📧 info@katutubo.shop
We promise to assist you as best as we can, with sincerity and gratitude.
Thank you for being a kind and thoughtful part of our journey. Every purchase from Katutubo Shop helps keep Filipino traditions alive. 🌿