🔄 Refund & Returns Policy

At Katutubo Shop, every item you purchase is a product of passion, tradition, and hard work from our local Filipino farmers and artisans. Because of the nature of our mission and our close collaboration with these communities, we have a unique approach to returns and refunds.

---

❌ No Refunds Policy

We do not offer refunds for purchases. Each product is carefully prepared and inspected to meet high-quality standards before being shipped out. We believe in honoring the hard work of our partner communities by minimizing waste and unnecessary returns.

---

📦 Damaged or Lost Items in Transit

If your order was damaged, lost, or mishandled by the courier (J&T Express), we recommend filing a claim directly with the courier service. You can use your tracking number to report the issue through their customer service channels.

---

🌪 Force Majeure & Exceptional Cases

In rare situations caused by natural disasters, extreme weather, or unforeseen delays beyond anyone’s control, we understand that issues may arise. If your order is significantly affected and you did not receive it in proper condition:

✅ We’re open to offering a replacement, depending on the circumstances.
🕐 Kindly allow time for us to coordinate with the appropriate local farmers, producers, or artisans.

---

📩 How to Request Help

If you believe your situation qualifies for a replacement, please reach out to us within 5 days of receiving (or expecting) your order with the following details:

Order number
Clear photos of the item and packaging
Brief explanation of the issue

📧 Contact us at: info@katutubo.shop

---

We appreciate your understanding and support for a sustainable, community-driven business. Every item you buy makes a difference.